Refer a Participant
This page is for support coordinators and referral partners. Submit a referral below, or call us directly. We will acknowledge your referral the same business day where possible and keep you informed at every stage.
What You Can Expect as a Referral Partner
We know what makes a provider worth referring to. Here is how we work.
Personally Matched Workers
Every participant is matched based on skills, qualifications, and personal fit. Not just whoever happens to be available.
Clear Onboarding Process
Every referral follows a structured intake. Participants are contacted, consulted, and matched before support commences.
Self-Managed & Plan-Managed Accepted
We work with self-managed and plan-managed participants. No need to check plan type before referring.
Regular Updates to You
We provide progress updates and flag any changes in participant needs. You will not need to chase us.
Stable, Consistent Support
Participants are not rotated between workers without reason. We prioritise consistent relationships and communicate openly if anything changes.
Transparent About Capacity
If we cannot accommodate a referral, we will tell you promptly. You will always get a clear answer, not a delay.
What You Can Refer For
We accept referrals across all five of our service categories.
Daily Living Support
Assistance with personal care, household tasks, and everyday routines.
Community Participation
Support to access community activities, social connections, and local services.
Respite Care
Planned and emergency respite for participants and their families or carers.
Skill Development
Building practical skills for greater independence in daily life.
Transport Assistance
Support getting to appointments, activities, and community destinations.
We Accept Referrals From
Referrals are welcome from professionals, families, and participants directly.
Support Coordinators
Refer participants in your caseload who need consistent, person-centred disability support across one or more service categories.
Allied Health Professionals
Refer clients who would benefit from additional daily living, community, or respite support alongside their clinical care.
Families & Carers
Refer a family member or someone you care for who needs additional disability support or respite care.
Self-Referral
NDIS participants can submit a referral directly. A consultation will be arranged to discuss your goals and current plan.
Referral Form
Complete the form below. We will acknowledge your referral the same business day where possible, then follow up to arrange a consultation with the participant.
Referral received
Thank you for your referral. We will acknowledge it the same business day where possible, then follow up to arrange a consultation with the participant.
How the Referral Process Works
Four straightforward steps from referral to support commencing.
Submit Your Referral
Use the form above, call us on 0452 392 955, or email [email protected]. We will acknowledge your referral the same business day where possible.
We Contact the Participant
We reach out to the participant or their family to introduce ourselves and arrange a convenient time for an initial consultation.
Initial Consultation
We meet with the participant to understand their goals, plan, and preferences. Workers are personally reviewed and selected before support begins.
Support Commences
A matched worker is confirmed, the service agreement is signed, and support begins. We update you once the participant is onboarded.
What Coordinators Can Expect From Us
Once a participant is with us, here is how we work with you as an ongoing partner.
Responsive to Queries
If you need an update, a service agreement copy, or a quick conversation about a participant, we respond promptly. We understand your time is limited.
We Flag Changes Early
If a participant's needs shift, their plan changes, or anything affects service delivery, we contact you directly rather than waiting for you to follow up.
Honest About Capacity
We will tell you upfront if we cannot accommodate a referral, whether due to capacity, coverage area, or service type. You will always have a clear answer.
Prefer to Refer by Phone or Email?
Call us or send the participant details by email. Either way, we will confirm receipt and follow up with you and the participant directly.